Job Objective: To assist in maintaining bank’s corporate & intranet websites in terms of content management, site design and maintain site standards with regard to new developments in order to achieve the department objectives.

Job Description:

• Maintain and enhance the DIB websites to ensure accuracy, consistency of the content and remove obsolete materials from time to time
• Ensure website pages are being ‘proactively’ watched over and reflect the business approach and information that is required to support the relevant product and function
• Ensure content to be posted on the websites has the required approval from the content owner/representative before deployment to the website.
• Validate the changes before and after the changes are published externally
• Enforce DIB’s branding guidelines across the websites and achieve compliance to the approved website policy and procedure document
• Coordinate marketing promotions & activities to encourage traffic and to promote web stickiness
• Responsible, along with IT department for internet domain name registration, administration & coordination.
• Work with business content owners to leverage knowledge and experience in utilizing internet opportunities to enhance the Bank’s brand, image and position
• All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Senior Websites Officer WATANI.AE | FILMI.AE
[Since March 2013 till present]

Key responsibilities:
o Operating CRM (Customer Relationship Management) protocols to professionally communicate with internal and external stakeholders.
o Ensure the Registration/Functionality of the company Domain Names.
o Ensure the Stability/Connectivity/Functionality of the Dedicated Servers or webhosting space of the company/project.
o Ensure the Execution/Implementation of the company Website(s) needs and requirements.
o Ensure the performance Excellency of the company website(s) in terms of stability control and web administrations.
o Provide the management with information about the website(s) Users Interaction and feedback via different monitoring & analytical tools.
o Contribute to the effectiveness of the company internal culture.
o Creating, operating, and analyzing the company Social media channels.
o Generating online campaigns for the company’s events & activities.
o Ensure teams’ satisfaction and engagement.


Senior Website Administrator WATANI.AE | RAYAK.AE
[June 2008 till March 2013]

Technical Details and Tasks:
o Manage to build an online statistical information system with various features and modules.
o Sustain, review, and administrate the website objects to work with the statistical information system.
o Coordinate with the system web developer to analyze the website in order to maintain high stability and high performance.
o Manage the front end of the Website and update the content.
o Control the modules and functions of the system such as membership modules, sampling and survey, database analysis, conduct online surveys, and generate e-reports.


Webmaster, Website coordinator WATANI.AE | WATANI.TV | AJAAJ.AE | WATANIKIDS.AE
[May 2006 till June 2008]

Technical Details and Tasks:
o Managing, Reviewing, Checking, Monitoring - WATANI .AE .TV, Ajaaj.AE, Watanikids.ae - Website(s).
o Managing the Portal/CMS system of the Website(s) and updating the contents.
o Designing banners and advertisements to publish it in public forums and blogs.
o Coordinating and assisting events coordinators in their events to publish their news/events through the social media channel (twitter, facebook, forums,...etc).
Participated Events: Naji Al-Naimi Campaign (2006), Lebanon kids Campaign (2006), Supporting National Board Election (2006), UAE National Day (2006/20007/2008/2009), WATANI Family Camps (2007/2008), WATANI Kids Camps (2007/2008/2009), WATANI Lectures and Seminars.

Key responsibilities:

o Building a database that should includes the College of Business and Economics Students, who are going to have an internship in the summer course.

Technical Details and Tasks:
o Prepare all papers & agreements from all organizations which did agree to train the CBE students.
o Insert & update the organizations details in an online form over the ICDU website.
o Distribute the students to the appropriate organization that offer the training opportunity.
o Review the students records to make sure that they uploaded the required papers in the ICDU website.

Key responsibilities

o Manage AIN website and its portal/CMS utilities.
o Train AIN members on how to use the portal/CMS and how to modify the content.
o Monitor the website performance, errors and bugs, and report any suspicious issues to the IT partner in order to fix it.

Key responsibilities:

o Designing and building a database application that is able to add/edit/search/delete any employee, including his/her full details in the Administration Affairs Unit in the Works Department.
o Applying statistical analysis – Descriptive Statistics – for some papers related to the Financial Unit.

Technical Details and Tasks:
o Studying the Admin. Affairs Unit and analyze its requirements.
o Building the structure of the program via Microsoft Access 2003.
o Programming and coding the database through Visual Basic 6.
o Designing & installing the interface of the application via Adobe Photoshop CS.
o Training the employees on how to utilize the database.
o Doing Statistical Analysis through Microsoft Excel 2003 and SPSS 13 to get the output of a requested information.

College of Business & Economics
Bachelor in Statistics | Information System | GPA: 3.11

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